Sole Therapies Privacy Policy

Effective Date: 18/09/2025

Sole Therapies Foot Health Clinic ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other applicable privacy laws.

1. Information We Collect

We may collect and process the following personal information:

Personal Identification Information: Name, contact details (email address, phone number, postal address), date of birth, gender.
Health Information: Medical history, treatment details, foot health assessments, prescriptions, and any other information related to your foot health treatment.
Payment Information: Credit/debit card details or other payment information processed for the purpose of booking appointments and paying for services.
Usage Data: Information about how you interact with our website (e.g., IP address, browser type, pages viewed, duration of visit) through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect in the following ways:

To provide you with foot health services, including booking appointments, providing treatments, and managing your medical records.
To communicate with you regarding your appointments, treatment progress, and other important updates.
To process payments for services rendered.
To improve our website and services, including analyzing how visitors interact with the site.
To comply with our legal obligations, including maintaining medical records and providing necessary documentation for insurance purposes.
To send you newsletters, promotions, or other marketing communications (if you have opted in to receive them).

3. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds under the General Data Protection Regulation (GDPR):

Consent: Where you have provided consent for us to process your personal information for specific purposes (e.g., marketing communications).
Contractual Necessity: For the performance of a contract (e.g., providing foot health services and processing payments).
Legal Obligation: To comply with legal or regulatory obligations (e.g., maintaining medical records).
Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services or protecting our business.

4. How We Protect Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to safeguard your data, including encryption, access control, and secure storage practices. However, no data transmission over the internet can be guaranteed 100% secure, and we cannot ensure the security of data transmitted to our website.

5. Sharing Your Information

We may share your personal information with the following third parties:

Service Providers: Third-party providers who assist with our operations, such as payment processors, IT support, and cloud storage services. These providers are obligated to protect your personal data.
Healthcare Professionals: If necessary, we may share your information with other healthcare providers involved in your care (e.g., referrals to specialists).
Legal and Regulatory Authorities: If required by law, we may disclose your information to comply with legal obligations, regulatory requirements, or to protect our legal rights.

We do not sell, rent, or lease your personal data to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, track site usage, and personalize content. By using our website, you consent to our use of cookies. You can manage cookie preferences through your browser settings.

For more information on our use of cookies, please refer to our [Cookie Policy].

7. Your Rights

Under data protection law, you have the following rights in relation to your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data, subject to certain conditions.
Right to Restriction of Processing: You can request us to restrict the processing of your data in certain circumstances.
Right to Data Portability: You can request a copy of your data in a structured, commonly used format for transfer to another service provider.
Right to Object: You can object to the processing of your personal data, including for marketing purposes.
Right to Withdraw Consent: If you have given us consent to process your personal data, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

8. Retention of Your Information

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specifically, we will retain your medical records for a period of [insert years, typically 7 years or per medical industry standard] in accordance with applicable medical regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the updated policy will be effective as of the date indicated at the top of the page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Sole Therapies Foot Health Clinics LTD
99-101 Corporation Street, St. Helens, WA10 1SX
Email: soletherapies@outlook.com
Phone: 07961658313

For further information on your rights or to make a complaint, you can contact the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.